Privacy Policy

Last updated: November 2024

Introduction

Crisp-lynx is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging with our services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

• Name and contact details when you submit an enquiry form
• Email address for correspondence and newsletter subscriptions
• Service preferences and interests you indicate
• Any additional information you choose to share in messages

Information Collected Automatically

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To process bookings and deliver our services
• To send relevant updates about our programmes (with your consent)
• To improve our website and service offerings
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to fulfil a booking or service agreement
• Legitimate interests: Where processing is necessary for our legitimate business purposes, provided these do not override your rights
• Legal obligation: Where we are required to process data by law

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with our operations (email services, website hosting)
• Partner organisations involved in delivering your booked experience
• Legal authorities when required by law

All third parties with whom we share data are bound by confidentiality agreements and data protection requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

• Enquiry data: 24 months from last contact
• Booking records: 7 years for accounting purposes
• Newsletter subscriptions: Until you unsubscribe

Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

International Transfers

Your information may be transferred to and processed in countries outside Australia, particularly when arranging European tours. We ensure appropriate safeguards are in place for any such transfers in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly where appropriate.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Crisp-lynx
Suite 12, Heritage House
45 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]